Reception opportunity - Spring Osteo Clinic - Surrey Hills Vic

Reception opportunity available

Reception opportunity

Parental leave replacement
September 2016 – July 2017 (ten months)
Full time or Part time

Our receptionist is an integral part of our clinic. They are the first person our patients meet and the last person they deal with so it’s vital we find a person that is professional, astute, reliable and friendly to replace our receptionist for ten months parental leave.

The person will carry out a range of customer service and administrative duties to support the efficient running of our clinic. Duties will include:

  • Front of house meet and greet
  • Answer and direct phone called in a friendly and professional manner
  • Book initial and review consultations
  • Aim to convert all call-ups to a consultations
  • Explain the products and services we provide
  • Manage new patient files
  • Process payments using Front Desk software system and Hicaps machine
  • Coordinate online booking system
  • Preparing monthly reports
  • Work with Business Manager on marketing initiatives including patient communication program
  • Coordinate product stock levels
  • Cleaning tasks. This includes floors, bench surfaces, bathrooms and reception.
  • Additional tasks as deemed appropriate by Practice Principle or Business Manager

Skills/knowledge requirements

  • Experience as a receptionist in a small medical clinic an advantage
  • Excellent customer service, telephone and office reception skills including empathy, friendliness and accuracy and ability to create a welcoming atmosphere
  • Ability to work to a deadline
  • Ability to apply own initiative and to apply discretion at all times
  • Ability to multi-task, plan, organise and prioritise daily workload
  • Ability to work cooperatively and effectively within a team to achieve shared goals and organizational priorities
  • Experience with Font Desk or other booking software system is an advantage
  • Experience with Word and Excel
  • Experience using online booking system is an advantage

If this is you, please send your cover letter and CV to [email protected] by Friday 22 July 2016.